A Respected Brand Can Get You Through Tough Times
When friends, coworkers and even family members find out that I went to Washington, D.C. for the Inauguration of President Barack H. Obama, they ask, What was it like? In their usually hushed voices, you hear one part awe, one part envy and two parts reverence. Even one of my husband’s friends, who mostly just nods when he sees me, asked to speak with me – during their sacred weekly call about football – when he heard that I was on the National Mall for the swearing in.
Certainly, everyone from my mom to Rupert Murdoch and from the Guardian to CNN, MSNBC and Fox News (and how often do they all agree?) have called Barack Obama a rock star. Even rival John McCain pejoratively referred to then-Senator Obama during the presidential campaign as a celebrity.
So of course, everyone assumes that my experience witnessing the inauguration in person must have been amazing. And it was.
But it was also cold and windy and amazingly frustrating. I walked for nearly two hours from one check point to another between nine city blocks, and then was subjected to a body search in the frigid weather, before I finally got onto the mall to witness the event. And I, a member of the ticket-less lumpen proletariat, did better than hundreds of ticket holders who never made it in at all due to some kind of security breach.
But in the midst of all of the confusion, all of the waiting, and all of the pushing and shoving in and out of the Metro station and on the streets, two million people kept smiling – broadly – and greeting each other with such a positive spirit. And that is a testament to President Obama and all that he stands for.
And it is also a result, for those of us who try to practice such things, of successful branding and effective social marketing.
Social Marketing and Building a Respected Brand
Now before you suggest that I’m reducing President Obama’s accomplishments to a good brand, hear me out. The Obama campaign can teach nonprofits a lot about branding, messaging and social marketing.
Few people believed just a year ago at the beginning of 2008, that then-Senator Obama had a chance at the U.S. presidency. Even his wife has admitted to questioning his belief that he could be U.S. Commander-in-Chief. In addition to being a black man, our current president was raised in Hawaii and Indonesia and has a name that is anything but U.S.-traditional. His parents were not married when he was born, and his father was not American.
So how did he make it, and how can nonprofit organizations use some of the lessons from his campaign?
Six Steps to Borrow from Candidate Obama’s Brand Playbook
1) Be clear about purpose: First and foremost, candidate Obama was clear about what he wanted to achieve. Not only did he want to be the president for change, but he was clear about what that change would mean: transparent government, inclusive decision-making based on solid facts, citizen empowerment, progressive national and international policies, stewardship of our economy and ecology, and using technology to improve lives and strengthen communication.
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