NPOs need to know SEO

While crafting interview questions for a new position at TSNE, the online communications associate, I added a question asking candidates how much experience they had with SEO (search engine optimization). Of course, SEO means, according to Wikipedia, the process of improving the volume and quality of traffic to your website from search engines via “natural” (“organic” or “algorithmic“) search results for targeted keywords.

Search Engine Optimization

SEO has been on our minds here at TSNE, and we’re excited to kick-off a more concerted SEO campaign this afternoon.

We’ve read a lot about SEO, and we’ve hosted a series of articles about it. It was certainly interesting to post an article and then realize – d’oh! we’re not doing x ourselves! – as we sat down to integrate the lesson learned.

But what we haven’t done yet is take a more systematic approach to our SEO, and build in techniques from the ground up. We’re so often putting up content under an immediate deadline that SEO is an afterthought.

Today we have a meeting with an outside consultant so we can finally start pulling all these pieces and techniques together in a comprehensive way. With the redesign in the works, this is the perfect opportunity to really practice what we preach. We’ll soon have some new content that we’ll be able to work with, and remap our brains to automatically think of SEO when posting.

I’m quite excited. We look forward to sharing what we learn.

Can an old dog (well, middle-aged dog) learn new web tricks?

It’s been interesting, as a relative techno-newbie, to work on the Third Sector New England Vlog Project with people like Steve Garfield, Deb Finn and Bethany Ramirez, folks who are in the thick of the Web and Web 2.0 (maybe 3.0!) revolution. It can be intimidating, as a person who cut her teeth in the print, pre-computer design and production days, to help to conceptualize a project that requires me to think through pre-production, “talent” prep, final production and distribution for a completely different mode information sharing.

CSS and e-Newsletters

We recently had some lovely e-Newsletter templates developed for us for our newest mailing lists. Imagine our dismay, then, to learn that Gmail strips CSS from incoming emails, rendering templates near useless.

But how much does this matter? Well… that’s what we’d like to find out. It feels like more and more people are subscribing to professional e-Newsletters with personal addresses rather than work addresses, to avoid having to unsubscribe and resubscribe between jobs. I know of several people who have created secondary personal email accounts just for subscriptions.

Our email client in the office reads the templates just fine. But we don’t know about other office-environment email clients, or how many readers are using personal accounts. Are our readers seeing what we see? Is it worth developing specific templates for our e-Newsletters, especially in the wake of the upcoming redesign?

How do you subscribe to e-Newsletters? What client do you use to read them? Do you think they look good, or that something’s missing?

Being smart about smart quotes?

When the TSNE website was last redesigned, staff looked at other nonprofit websites to get a sense of whether or not they were using smart quotes in web text. The prevailing trend seemed to be that smart quotes were common, and a choice to use smart quotes on the new site was made.

However, it turned out to be more time-consuming than intended. When under deadline, having to go through and change each individual quote and apostrophe on top of everything else was a headache.

But it has been improving over recent months. While no CMS can handle direct pasting of MS Word documents as well as it claims, it does seem to be a focus of improvement for many vendors. Because let’s face it — we all paste from Word whenever we can. Having formatting – including smart quotes – carry over cleanly is highly desirable.

So now we’re putting together thoughts for the next redesign, and it’s time to revisit the topic of smart quotes. Do we still want to use them on our website? Are other sites still using them? Will they become easier to use as CMSes work to integrate MS Word documents more cleanly?

A big question – for one of our web staff, anyway – is whether readers notice smart quotes/lack thereof, and if so, what do they think of them. Without going to look at any websites, what would you say the standard is? After going to look at your favorite websites, did your memory hold up?

Other thoughts?